DISCOVER THE TILE VAULT
Exclusive Collections, Timeless Designs, and Unmatched Craftsmanship
SHIPPING POLICY
We provide efficient and secure shipping services for all bulk tile orders within the Southern Western Ontario, Canada, through a trusted third-party carrier.
✅ Secure Packaging: Tiles are carefully packed to minimize the risk of damage during transit.
✅ Exclusive GTA Shipping: Our shipping services are available only within the Greater Toronto Area.
✅ Customer Responsibility: Customers are responsible for all shipping fees. To receive a quote, please contact us with your shipping address.
✅ Reliable Delivery: We work with trusted carriers to ensure timely and professional delivery.
✅ Bulk Order Discounts: Special pricing available for large-volume purchases.
📢 Important Notice:
Tile Tile Vault is not responsible for any damage that may occur during shipping.
For bulk orders and shipping inquiries, please contact:
📩 Mark Spiteri, Sales Manager
📧 Email: maspiter@thetilevault.ca
📞 Phone: (519) 826-8305
Let us handle the logistics while you focus on your project! 🚛📦
RETURN & REFUND POLICY
At The Tile Vault, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your in-store or online purchase, you may return eligible products within 14 days of purchase, subject to the conditions below.
General Return Policy:
✅ Return Window: Products must be returned within 14 days from the original pickup date.
✅ Condition: Products must be unused, undamaged, and in their original packaging. Any installed or altered products are not eligible for return.
✅ Proof of Purchase: A valid sales receipt is required for all returns.
✅ Return Location: Returns must be made in-store at any Tile Vault location.
Non-Returnable Items:
❌ Clearance Items – Products marked as clearance or with item codes ending in -FS.
❌ Special Order Products – These items are custom-ordered and cannot be returned once processed.
Special Order Cancellation Policy:
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Within 6 Hours of Purchase: Cancellations made within 6 hours of placing the order are eligible for a full refund.
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After 6 Hours: Cancellations made after 6 hours will incur a 30% restocking fee, which will be deducted from the refund amount.
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Refund Process:
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Approved refunds will be issued using the original payment method.
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Please allow 3-7 business days for processing after approval.
📢 Note: The Tile Vault is not responsible for any damage that occurs during shipping.
For questions regarding returns or refunds, please contact:
📩 Mark Spiteri, Sales Manager
📧 Email: maspiter@thetilevault.ca
📞 Phone: (519) 826-8305
Thank you for choosing The Tile Vault!